Consultations/appointments are free — no charges for telehealth visits or evaluations. Fees apply only to fulfilled orders (prescriptions, medications, kits shipped).
Orders & Prescriptions
All sales are final once processed, prescribed, filled, dispensed, or shipped. No returns/refunds/exchanges on prescriptions/health products per regulations (safety, controlled substances, hygiene).
No refunds for shipped/delivered items (even unused), changes of mind, or varying results.
Exceptions (discretionary): Clinic/pharmacy error (wrong med/dosage): refund/replacement. Damaged on delivery: reported within 7 days (proof/photos).
Pre-shipment cancel: full refund.
Approved refunds to the original method within 10 business days.
Requests
Email support@femhavenrx.com or portal message with order/details/proof. Reviewed promptly per policy.
Important Notice About Compounded Medications: Some programs offered through Fem Haven Rx include compounded medications prepared by a licensed U.S. compounding pharmacy pursuant to a valid prescription from a licensed provider. Compounded medications are not FDA-approved and have not been reviewed by the FDA for safety, effectiveness, or quality. They are not generic versions of any FDA-approved drug. These statements have not been evaluated by the Food and Drug Administration. Programs are not intended to diagnose, treat, cure, or prevent any disease.
